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Janice Clark, TCE, TCRE, TCTC

Director of Virtual Services and Training

Janice ClarkJanice Clark brings to Team Double-Click® 2 years of executive-level administrative support experience and nine years in retail management. She has the proven ability to create and successfully implement procedures and training methods. Mrs. Clark was previously charged with up to 45 sales associates and traveled her district hiring and training employees and auditing stores.

Adept in multi-tasking and working independently while maintaining organization and professionalism; she catapulted one store's rankings from the bottom 20% of the company to the top 20% by increasing sales by 6% over the previous year. Her Bachelors degree in Business Administration aided her in managing revenues in excess of $2 million.

Janice lives in Vienna, West Virginia with her husband Chris, their daughter dorothy and her two dogs, Hunter, a Jack Russell Terrier and Salah, a German Shepherd. She enjoys cooking, reading, playing with her dogs and spending quiet time at home with her husband.

Contact
888.827.9129 ext.803



Kasey Lian

Assistant Director of Virtual Services and Training


Kasey Lian Born in Phoenix, AR and briefly living there, Kasey has now been living on Long Island in NY for most of her life.  After graduating from High School, Kasey attended Suffolk County Community College and received a AA in Liberal Arts and Sciences.  Soon after she began her studies at the highly competitive Stony Brook University in Stony Brook, NY.  With Kasey’s passion of understanding different types of people she obtained a BA in Social Sciences and Sociology. 

Kasey’s career background includes 5 years with Symbol Technologies, Inc. as a Sr. Quality Auditor where she audited company process and procedure and then 2 years at ADP, Inc. as a Vote Audit Analyst where she audited the process of many Fortune 500 Shareholder Meetings annually.  Kasey believes her expertise in detailed work and enjoyment working with people has enabled her to thrive with Team Double-Click®.

Shortly after graduating from Stony Brook, Kasey married her High School sweetheart Neal.  After working and saving they have been able to purchase their own home in East Yaphank, NY where they live with their (very large) cat Pippin and dog Kole.  Kasey and Neal have welcomed a new daughter, Madison, to their lives this year.  Kasey loves spending time with her family, being outdoors, going to the beach, boating and watching Football.

Contact
888.827.9129 ext.807



Charlene Hayden

Assistant Director of Virtual Services and Training


Charlene HaydenFresh out of college, Charlene began a career in retail management. After several years, she decided to go behind the scenes, moving into human resources. Now married with two children, Charlene enjoys helping others; she's involved in her local PTA as well as a few charitable organizations. Her kids are active in soccer, softball, basketball, and cheerleading, among other things. Working with Team Double-Click® allows Charlene the flexibility to create a balance between work and family life. When she isn't working or driving a child somewhere, she enjoys running, reading, and baking.



Contact
888.827.9129 ext.701



Robin Mercon

Virtual Services Representative


Robin Mercon “Service with a smile,” is the philosophy that carried Robin Mercon through 15 years of Customer Service/Sales and Management positions. Spending a majority of those years in the Retail/Service sector as an Operation Manager and General Manager, she understands the delicate balance between delivering exceptional customer service and the reality of a company’s bottom line. Most recently, she moved into the realm of pharmaceutical staffing, where she specialized in regional field placements. Robin is excited to bring her customer service and staffing skills to Team Double-Click®, and to be involved in the growing industry of virtual staffing.

Robin resides in Historic Burlington City, NJ with her husband and two children. When she is not cherishing “quality” family time, she enjoys walking, watching movies, and curling up with a great book.

Contact
888.827.9129 ext.700